Terms of Service

By visiting COSRX or placing an order, a customer accepts these Terms together with the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages.

Acceptable Use

Customers must use COSRX lawfully and provide accurate billing, delivery, order, and contact information.

USD Transactions

All displayed transaction amounts are settled in USD, with legally required taxes assessed by COSRX at checkout.

Shipping Commitments

Orders are limited to U.S. delivery with free tracked standard shipping. COSRX generally needs 1–2 business days to process an order and carriers usually need 4–6 business days after dispatch, subject to delays.

Return Terms

Customers have a 30-day eligible return and exchange window. Store-paid approved return shipping and the 5-10 business-day original-payment refund timeline are governed by COSRX’s Refund Policy.

No-reason exclusions cover customized products, clearance and Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise; remedies for defective, damaged, incorrect, or incomplete orders remain available.

Fraud and Material Errors

COSRX accepts cancellation requests only before shipment and handles later requests under the Refund Policy. Orders involving fraud, illegality, lack of authorization, or a material pricing error may be declined.

Merchant Information

Business name: COSRX
Brand or store name: COSRX
Email: support@cosrxpetal.shop
Phone: 512-736-1338
Physical address: 1016 Saddleback Way, Lawrenceville, Georgia, 30045, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))