Refund Policy

This policy explains how COSRX handles 30-day no-reason returns, exchanges, quality problems, refunds, and pre-shipment cancellations.

Thirty-Day Return and Exchange Window

For eligible purchases from COSRX, the return or exchange request period remains open for 30 days from confirmed delivery.

Begin the request by emailing support@cosrxpetal.shop; please wait for approval and return instructions before sending the item.

Return Labels and Quality Issues

Approved no-reason returns and exchanges do not require the customer to pay return postage; COSRX supplies a prepaid label or comparable free arrangement.

The same store-paid shipping rule applies when an item is damaged, defective, incorrect, incomplete, or otherwise affected by a verified quality problem.

Approved returns and exchanges are processed without any restocking fee.

No-Reason Return Exclusions

COSRX cannot accept a change-of-mind return for custom goods, clearance or Final Sale merchandise, gift cards, or opened intimate and hygiene-sensitive products.

A listed exclusion does not override remedies available for damage, defects, wrong or missing goods, or any non-waivable consumer right.

Refund Processing

Approved refunds are returned only to the original payment method and must arrive within 5-10 business days.

Cancellation Requests

An order may be cancelled before shipment by contacting support@cosrxpetal.shop promptly. Once shipped, the request is handled under this Refund Policy.

The Settings > General business address, 1016 Saddleback Way, Lawrenceville, Georgia, 30045, United States, is the default return address, subject to the authorization instructions sent by COSRX.

Restocking fee: None.

For clarity, COSRX pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Merchant Information

Business name: COSRX
Brand or store name: COSRX
Email: support@cosrxpetal.shop
Phone: 512-736-1338
Physical address: 1016 Saddleback Way, Lawrenceville, Georgia, 30045, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))